FAQ: Questions & Answers
Creating an account is required to benefit from the following advantages:
- Get the rewards, discounts, and coupons we offer our loyal customers.
- Order status tracking.
- Pay orders with the status “payment pending”.
- Save your delivery details for easy access in the future.
- Your cart, wishlist, and comparison page will be saved automatically so you can access them at any time.
We regularly update our stock, but if you urgently need a product, you can let us know by email; we will prioritize the most requested products.
Credit card payment is secured by the Interbank Electronic Banking Center (CMI), which provides a fully secure payment service. Your account or credit card information is transmitted via a secure SSL protocol directly to the (CMI), which handles financial transactions between the customer’s payment account and Arduinoplanet’s bank account. At no time is this banking information stored on our servers.
Online payment via PayPal: your account or credit card information is transmitted via a secure SSL protocol directly to PayPal. At no time is this banking information stored on our servers.
If you chose to pay for your order by bank transfer / bank deposit, your order will remain in “payment pending” status for 48 hours.
If you pay via PayPal and do not complete the payment process, your order will remain in “payment pending” status for 48 hours. To pay for the pending order, log in, click “My account”, Orders, then click “Pay”.
If you do not pay for your order within 48 hours, it will be cancelled.
In this case, you will be refunded within 24 to 48 hours. The refund will be made by crediting your bank account or via PayPal. You can also contact us to choose the method that suits you.
Check your order.
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Step 1: Read the General Terms and Conditions of Sale to learn about the required conditions.
Step 2: To send us a return request, click Contact and choose the subject “Return a product”. Enter the order number, product information, and reasons for the return. Then, an advisor will contact you to explain the procedure.